Cancellation & Refund Policy

Last Updated: [Insert Date]

1. Overview

This Cancellation & Refund Policy governs all paid subscriptions, one-time transactions, and other purchases made through DiagTech.ai (“we,” “our,” or “us”).
By completing any purchase on our platform, you acknowledge and agree to the terms of this Policy.

2. Subscription Cancellations

• You may cancel your subscription at any time through your account settings or by contacting our support team.

• Upon cancellation, your access to paid features will remain active until the end of your current billing cycle.

• No partial or prorated refunds will be issued for unused time within an active billing period.

• To prevent automatic renewal, cancellations must be completed before the next billing date.

3. One-Time Purchases and Payments

• One-time transactions (such as detailed VIN reports, premium analyses, or individual diagnostic lookups) cannot be canceled or refunded once the transaction is complete.

• If a payment was made in error, please contact us within 48 hours of purchase. Refunds for such cases may be considered at our discretion on a case-by-case basis.

• Proof of error or duplicate payment may be required to process the refund.

4. Refund Exceptions

• Refunds may be granted if a paid service was not delivered due to a verified technical issue or system error on our part.

• DiagTech.ai reserves the right to investigate and verify all refund requests to ensure compliance and prevent abuse of this policy.

• Refunds, if approved, will be processed back to the original payment method within a reasonable timeframe.

5. Contact for Cancellations and Billing Assistance

To cancel a subscription, resolve billing issues, or request assistance with a payment, please contact our support team:

DiagTech.ai
📧 Email: michael.slappay@gmail.com
🌐 Website: www.diagtech.ai