top of page
Untitled design (6).png

Privacy Policy

A LEGAL DISCLAIMER

Privacy Policy

Last Updated: 11/04/2025

DiagTech.ai (“DiagTech.ai,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard information when you use our website, mobile application, and related services (collectively, the “Services”).

By accessing or using DiagTech.ai, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue use of our Services.

1. Information We Collect

a. Information You Provide

When you interact with our Services, we may collect:

  • Vehicle Information: VIN (Vehicle Identification Number) or other vehicle identifiers when you perform diagnostic or data lookups.

  • Account Information: Name, email address, phone number, and login credentials (if an account is created).

  • Payment Information: Billing details and transaction data when you purchase a subscription or make payments (processed securely through third-party payment processors).

  • Support Communications: Messages, feedback, or information you voluntarily share when contacting us for support.

b. Information Collected Automatically

We may automatically collect:

  • Device & Usage Data: IP address, browser type, device identifiers, operating system, pages viewed, and session details.

  • Log Data: Date, time, and activity logs related to your use of the Services.

  • Cookies & Tracking Technologies: Used to analyze performance, improve functionality, and remember preferences.

2. How We Use Your Information

We use collected data to:

  • Provide VIN decoding, diagnostic assistance, and related vehicle insights.

  • Improve the accuracy, speed, and user experience of our Services.

  • Respond to user inquiries, feedback, or support requests.

  • Process payments, manage subscriptions, and provide transaction records.

  • Detect, prevent, and address technical issues, fraud, or unauthorized access.

  • Comply with applicable laws and regulatory obligations.

3. How We Share Information

DiagTech.ai does not sell, rent, or trade your personal information.
We only share information in the following cases:

  • Service Providers: With trusted partners (e.g., hosting, analytics, or payment processors) who help us operate the Services.

  • Legal Requirements: When disclosure is required by law, subpoena, or government request.

  • Business Transfers: In connection with a merger, acquisition, or sale of company assets.

  • Analytics & Research: Using anonymized or aggregated data to improve our algorithms and performance.

4. Data Security

We employ industry-standard technical and organizational safeguards to protect your data against unauthorized access, alteration, disclosure, or destruction.
However, no digital system is completely secure, and we cannot guarantee absolute protection.

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access and review the personal information we hold about you.

  • Request correction or deletion of inaccurate or outdated information.

  • Withdraw consent to processing (where applicable).

  • Opt out of non-essential communications.

To exercise these rights, contact us at support@diagtech.ai. We will respond in accordance with applicable privacy laws.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

7. Third-Party Links

Our Services may contain links to third-party websites or external services.
We are not responsible for the privacy practices, content, or security of those third parties. We recommend reviewing their privacy policies before engaging with them.

8. Children’s Privacy

DiagTech.ai is intended for professional automotive technicians and is not directed at children under 16 years of age.
We do not knowingly collect personal information from minors. If you believe a child has provided data to us, please contact us immediately at support@diagtech.ai, and we will delete it promptly.

9. International Users

If you are accessing DiagTech.ai from outside the United States, your information may be transferred to, stored, and processed in the U.S. or other countries where data protection laws may differ.
By using our Services, you consent to these transfers.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Your continued use of the Services after updates are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

DiagTech.ai
📧 Email: support@diagtech.ai
🌐 Website: www.diagtech.ai

bottom of page